About Us


Frequently Asked Questions

Below we have answered the most common questions visitors to our web site have asked. If you find that your question is not answered on this page, please email us.

Are there any monthly fees or other charges for your services?
No, there are no monthly fees or recurring charges to you unless you opt for our add-on services. Coffee service and delivery and stocking of amenities and paper products have a cost built into the product charge. A specific price list will be provided whenever additional charges will be incurred. In general, you are providing the space and the electricity (and sometimes a water connection) but we provide the rest.

What kind of turnaround can I expect to have the machines installed, stocked, and ready to go?
Our typical turnaround time is under 30 days, from the time you first contact us. It always depends on your requirements, but sometimes we can be ready for your customers in less than 10 days.

If one of your vending machines is not working properly, how soon will you have it fixed?
Since it is in everyone’s best interest to keep the machines working for you, we will generally send someone to your site within 24 hours of our becoming aware of the problem. Our experienced service operators can handle most onsite repairs, but on occasion a vending mechanic may need to be called in. In those infrequent situations, the repair may take longer.

If my employees or customers lose their money in one of your machines, how do they obtain a refund?
There are several options to choose from. The person who did not get a product he/she paid for, was shortchanged, or simply was not satisfied with a product purchased from us, can do any of the following:

 Ask one of our service operators for a cash refund

 Go to the designated person in his/her office (where applicable) for a cash refund from the refund box kept on site

 E-mail us using our Requests Form to receive a refund by mail

 Call us at our toll-free number, 1-866-387-2283, and request a refund by mail

Proudly Serving the
San Francisco Bay Area
Find us on Facebook  Follow HOVOnline on Twitter  

A rticles

Soda Policy Sparks Debate

We've Got To Stop
Eating Like This

The Soda Pop Story

Wellness Programs
at Work

Facing the Challenge of Obesity in Schools

School Vending Machines “Dispensing Junk”

What students should eat

Schwarzenegger wants to ban junk food at schools

Food Pyramids

The Health Benefits of A Vegetarian Diet